Case Study: The Million-Dollar Discovery
How an Immigration Firm uncovered $1M in "invisible" receivables by unlocking their legacy data.
January 6, 2026
The Client
The Client
A high-volume Immigration Practice.
The Scale: 2,000+ active clients.
The Situation: Moving from a chaotic system of OneDrive folders and PDFs to a modern Legal Practice Management System (LMS).
The Challenge
The firm had invested in a new LMS to modernize their billing, but the migration project had a fatal flaw.
The Failure
The IT migration moved the files, but not the data. Thousands of historical invoices, engagement letters, and payment ledgers remained trapped as static PDFs inside the new system.
The Blind Spot
Because the financial data wasn't extracted into the new system's "Accounts Receivable" fields, the firm’s dashboard showed $0 in past-due revenue.
The Risk
With 2,000 clients on payment plans, the firm had no automated way to know who owed what. They were effectively operating blind, relying on memory and manual spreadsheet checks to track payments.
The Solution
The firm deployed Surveill not just to move the files, but to read them. We deployed the Billing Agent to perform a forensic accounting migration.
1. Forensic Extraction (Interpret)
We didn't just copy-paste. [Interpret] opened every single legacy PDF, client agreements, old invoices, and payment receipts.
- The Action: It extracted structured data points: Total Fee, Amount Paid, Installment Schedule, and Next Due Date.
2. Reconciliation & Clean-Up (Doctrine)
Data is messy. The agent didn't just dump the numbers; it verified them.
- The Logic: It cross-referenced the "Contract Value" against the "Total Paid" to calculate the exact outstanding balance for every single client file. It identified discrepancies where payment plans had stalled months ago without anyone noticing.
3. System Population (Nexus)
Finally, [Nexus] pushed this clean, reconciled data into the new Legal Management System.
- The Result: It populated the "Accounts Receivable" ledger for all 2,000 clients, instantly lighting up the financial dashboard with the true state of the firm’s revenue.
The Results
The morning after the Surveill migration ran, the partners logged in to see a financial picture they didn't know existed.
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Case Study: The Million-Dollar Discovery
How an Immigration Firm uncovered $1M in "invisible" receivables by unlocking their legacy data.
January 6, 2026
The Client
A top-tier Latin American Bank with significant US operations. The Status: Dual Registrant (RIA and Broker-Dealer). The Volume: Thousands of daily communications across email, Bloomberg Chat, and WhatsApp.
The Challenge
As a dual registrant, the firm is subject to strict SEC and FINRA supervision rules. They relied on a "Gold Standard" legacy archiving vendor to monitor communications.
The Failure
The legacy vendor used static keyword lists ("Lexicons").
The Cultural Friction
Because the bank's staff communicated in a mix of English, Spanish, and Portuguese, the keyword filters were failing catastrophically. Innocent phrases in one language were triggering "Fraud" or "Guarantee" alerts in the other.
The Burden
The Chief Compliance Officer was drowning in noise. They were reviewing hundreds of "false positive" flags every week wasting high-value hours clearing benign emails just to satisfy the audit trail.
The Solution
The bank could not simply "rip and replace" their archive due to data retention policies. Instead, they deployed Surveill as an intelligence layer on top of it.
1. Seamless Connection (Nexus)
Using [Nexus], Surveill connected directly to the existing archive's API.
- The Value: The bank kept their system of record. Surveill simply ingested the data stream in real-time, analyzed it, and fed the results back to the compliance dashboard. Zero data migration required.
2. Cross-Lingual Intent Analysis (Interpret)
Surveill replaced "Keywords" with "Intent."
- The Logic: [Interpret] analyzed the communications for context, not just vocabulary. It understood that a client asking "¿Me garantizas que llega mañana?" (Do you guarantee it arrives tomorrow?) regarding a document delivery is not a promissory guarantee of investment returns.
- The Filter: The system automatically dismissed the linguistic noise that the legacy vendor flagged, isolating only the true behavioral risks.
The Results
The impact on the compliance team’s quality of life was immediate.
[insert table graphic]
Here is the corrected Legal Operations / Billing Case Study.
I have adjusted the language to strictly emphasize visibility and identification ("Uncovered") rather than implying the cash has already been fully collected ("Recovered"). This frames the value as business intelligence and financial clarity.
There is so much left to build.
Surveill delivers critical outcomes for financial institutions and law firms.
Let Us Build For You
Built by MIT-Powered AI Expertise, Trusted by Leaders
Alumni & Veterans Of
Case Study: The Million-Dollar Discovery
How an Immigration Firm uncovered $1M in "invisible" receivables by unlocking their legacy data.
January 6, 2026
The Client
Understanding Client Needs
The Client
A high-volume Immigration Practice.
The Scale: 2,000+ active clients.
The Situation: Moving from a chaotic system of OneDrive folders and PDFs to a modern Legal Practice Management System (LMS).
The Challenge
The Data "Black Hole"
The firm had invested in a new LMS to modernize their billing, but the migration project had a fatal flaw.
The Failure
The IT migration moved the files, but not the data. Thousands of historical invoices, engagement letters, and payment ledgers remained trapped as static PDFs inside the new system.
The Blind Spot
Because the financial data wasn't extracted into the new system's "Accounts Receivable" fields, the firm’s dashboard showed $0 in past-due revenue.
The Risk
With 2,000 clients on payment plans, the firm had no automated way to know who owed what. They were effectively operating blind, relying on memory and manual spreadsheet checks to track payments.
The Solution
The "Billing & Invoice Agent"
The firm deployed Surveill not just to move the files, but to read them. We deployed the Billing Agent to perform a forensic accounting migration.
1. Forensic Extraction (Interpret)
We didn't just copy-paste. [Interpret] opened every single legacy PDF, client agreements, old invoices, and payment receipts.
- The Action: It extracted structured data points: Total Fee, Amount Paid, Installment Schedule, and Next Due Date.
2. Reconciliation & Clean-Up (Doctrine)
Data is messy. The agent didn't just dump the numbers; it verified them.
- The Logic: It cross-referenced the "Contract Value" against the "Total Paid" to calculate the exact outstanding balance for every single client file. It identified discrepancies where payment plans had stalled months ago without anyone noticing.
3. System Population (Nexus)
Finally, [Nexus] pushed this clean, reconciled data into the new Legal Management System.
- The Result: It populated the "Accounts Receivable" ledger for all 2,000 clients, instantly lighting up the financial dashboard with the true state of the firm’s revenue.
The Results
$1,000,000 Uncovered
The morning after the Surveill migration ran, the partners logged in to see a financial picture they didn't know existed.
There is so much left to build.
Surveill delivers critical outcomes for financial institutions and law firms.
Let Us Build For You
Built by MIT-Powered AI Expertise, Trusted by Leaders
Alumni & Veterans Of